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Customer Support

Questions about fitment, your order, or a part? Real riders answer every message.

Fitment helpTell us your bike and the part Track my orderLog in to see your order status ReturnsStart a return or exchange

Common questions

Will this fit my bike?

Check the "Shop by bike" menu for your model. If you're not sure, email us your bike, year and the part you want and we'll confirm fitment before you buy.

How long does shipping take?

Orders ship within [1-3] business days. Delivery usually takes [3-7] business days in the US. Pre-order items and Collective products have their own shipping times, which may vary. You'll get a tracking number by email as soon as your order ships.

What is your return policy?

Unused parts in original packaging can be returned within [30] days of delivery. Email us your order number to start a return. Custom or made-to-order items may not be returnable.

My part arrived damaged or wrong

We're sorry about that. Email us your order number and a photo within [7] days and we'll send a replacement or refund.

Where is my order?

Use the tracking link in your shipping email, or log in to your account to see the latest status. Still stuck after [7] days? Email us.

Still need help?

Send us a message and we'll reply within [24 hours].

Mon-Fri · replies within [24 hours]

Ascend Supply shirt

Sale

Ascend Supply shirt

Regular price $21.99

Regular price ~~$34.99~~ Sale price $21.99

Sale
Ascend supply sticker packs and Spinner

Sale

Ascend supply sticker packs and Spinner

Regular price From $3.99

Regular price ~~$9.99~~ Sale price From $3.99

Sale
Surron/Eride Moto Footbrake Kit (Ultra Calipers)

Surron/Eride Moto Footbrake Kit (Ultra Calipers)

Regular price From $169.99

Regular price Sale price From $169.99
Surron Lbx/ Eride-pro Footbrake full kit

Sale

Surron Lbx/ Eride-pro Footbrake full kit

Regular price From $265.00

Regular price ~~$450.00~~ Sale price From $265.00

Sale
Formula Emoto Brake (Left Rear)

Formula Emoto Brake (Left Rear)

Regular price $279.99

Regular price Sale price $279.99
Formula E-Moto Brakes

Formula E-Moto Brakes

Regular price $339.99

Regular price Sale price $339.99
Footbreak Setup| Surron LBX | Eride | 79 Bike

Footbreak Setup| Surron LBX | Eride | 79 Bike

Regular price $379.99

Regular price Sale price $379.99
Front Formula Emoto Brake

Sale

Front Formula Emoto Brake

Regular price $279.99

Regular price ~~$310.00~~ Sale price $279.99

Sale
Rear Formula Emoto Brake

Sale

Rear Formula Emoto Brake

Regular price $279.99

Regular price ~~$310.00~~ Sale price $279.99

Sale