Return & Refund Policy

We want you to be happy with your parts. If something isn’t right, here’s how returns work at Ascend Supply.

Returns (30 days)
Unused parts in their original packaging can be returned within 30 days of delivery. To start a return, email ascendsupplyus@gmail.com with your order number, and we’ll reply with return instructions. Items sent back without contacting us first may not be accepted.

Items that can’t be returned

• Parts that have been installed, ridden on, or show signs of use
• Custom or made-to-order items
• Items not in their original packaging
• Clothing that has been worn or washed

Damaged, defective, or wrong items
If your order arrives damaged or defective, or you receive the wrong part, email us within 7 days of delivery with your order number and clear photos of the issue. We’ll send a replacement or issue a refund.

Cancellations
To cancel an order, email us as soon as possible. We can cancel orders that haven’t shipped yet. Once an order has shipped, it’s handled as a return.

Refunds
Once we receive and inspect your return, we’ll email you to confirm. Approved refunds go back to your original payment method, usually within 5–10 business days. Original shipping charges aren’t refunded. The customer pays return shipping unless the item was damaged, defective, or wrong.

Our right to deny claims
Ascend Supply may deny returns or claims that don’t meet these requirements.

Questions
Email ascendsupplyus@gmail.com. We reply within 24 hours, Monday through Friday.