Shipping Policy

At Ascend Supply, we work hard to get your order out as quickly as possible.

In-Stock Items
Orders for in-stock products ship within 1–3 business days after your order is placed. Once your order ships, you’ll receive a tracking number by email.

Delivery Time
Delivery within the United States usually takes 3–7 business days after your order ships.

Pre-Order Items
Products marked as Pre-Order are not currently in stock and will ship as soon as inventory becomes available. Estimated shipping timeframes, when available, will be listed on the product page. If your order contains both in-stock and pre-order items, it may ship together once all items are available, unless otherwise stated.

Partner Brand Items
Some products are shipped directly by our partner brands. These items may take longer, may arrive in a separate package, and will have their own tracking number.

Shipping Locations
We currently ship within the United States.

Tracking Your Order
Use the tracking link in your shipping email, or log in to your account. If your order hasn’t arrived within 7 days of the estimated delivery date, email us and we’ll help track it down.

Shipping Delays
While we strive to meet our shipping estimates, delays caused by weather, holidays, shipping carriers, or other circumstances beyond our control may occur. Ascend Supply is not responsible for carrier-related delays after your order has been shipped, but we’ll always help you follow up.

Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address. Ascend Supply is not responsible for orders delayed, lost, or returned due to an incorrect address provided at checkout.

Questions
If you have any questions about your order, email us at ascendsupplyus@gmail.com. We reply within 24 hours, Monday–Friday.